Privacy Policy

This Privacy Policy describes how HCC Property Group ("HCC Property Group," "we," "us," or "our") collects, uses, and protects your information when you use our website. By using our website, you agree to this Privacy Policy.

1. Information we collect

Information you provide to us

When you submit a request through our website (for example, our cash-offer form) or otherwise contact us, we collect the information you give us, which may include:

• Your name;
• Your phone number;
• Your email address;
• The address and details of the property you are inquiring about; and
• Any other information you choose to include, such as the condition of the property, your timeline, or your reason for selling.

Information collected automatically

When you visit our website, we and our service providers may automatically collect certain technical information, which may include your IP address, browser type, device type, operating system, the pages you view, the links you click, and the dates and times of your visits. This information is collected using cookies and similar technologies, as described in Section 6.

2. How we use your information

• Respond to your inquiry and evaluate the property you have asked us about;
• Prepare and discuss a potential cash offer with you;
• Send you marketing, promotional, and informational communications by text message (SMS), phone call, and email about selling your property, cash offers, and related real estate services, where you have given consent;
• Provide customer support and send scheduling, follow-up, and status messages;
• Operate, maintain, secure, and improve our website;
• Detect, prevent, and address fraud, abuse, security, and technical issues;
• Comply with applicable laws and respond to lawful requests; and
• Enforce our Terms of Use and protect our legal rights.

3. How we share your information

We share your information only in the limited circumstances described below:

• Service providers. With companies that perform services on our behalf, such as customer-relationship-management (CRM), text-messaging and telephony, email, website hosting, and analytics providers. These providers may use your information only to provide services to us and are required to protect it.
• Transaction partners. With title companies, escrow agents, and similar parties as needed to evaluate or complete a transaction you have asked us to pursue.
• Legal and safety. When we believe in good faith that disclosure is required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of HCC Property Group, our customers, or others.
• Business transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets.
• With your direction. With other parties when you ask us to or otherwise consent.

4. We do not sell your personal information

We do not sell your personal information, and we do not rent or trade it. We also do not share your personal information with third parties for their own marketing or advertising purposes.

The only parties who receive your information are the service providers and partners described in Section 3, and they receive it solely to help us operate our business and provide the services you have requested. We do not authorize them to use your information for their own purposes.

5. SMS / text messaging & calls

Summary: If you give us your number and consent, you agree to receive marketing, promotional, and informational text messages and phone calls from us about selling your property, cash offers, and related real estate services. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time and HELP for support. Consent is not a condition of receiving an offer or any service.

Your consent

By providing your phone number and consenting on our form (or otherwise giving us your number), you agree that we and our authorized representatives may contact you at that number by text message (SMS) and phone call, including through automated technology, with marketing, promotional, and informational messages about selling your property, cash offers, and related real estate services. Consenting to receive these messages is not a condition of receiving an offer or any service.

Types of messages and frequency

Messages you may receive include marketing and promotional messages, responses to your inquiry, follow-up questions about your property, scheduling messages, status updates, and customer-care messages. Message frequency varies and depends on your interactions with us.

Rates, opt-out, and help

Message and data rates may apply according to your plan with your wireless carrier; we are not responsible for those charges. You can opt out at any time by replying STOP to any message, after which we may send a single confirmation and will then stop messaging you unless you opt back in. For help, reply HELP or contact us at [email protected] or 512-213-1228. Wireless carriers are not liable for delayed or undelivered messages.

Your mobile information is never sold or shared for marketing

Email communications

If you provide your email address, we may also send you marketing, promotional, informational, and transactional emails about our services. You can opt out of marketing emails at any time by following the unsubscribe instructions in those emails.

6. Cookies & tracking technologies

We and our service providers may use cookies, pixels, and similar technologies to operate and secure our website, remember your preferences, understand how visitors use the site, and measure the performance of our website and marketing. Most web browsers let you control cookies through their settings; if you disable cookies, some features of our website may not work properly. Where required by law, we will honor recognized browser-based privacy signals such as Global Privacy Control (GPC).

7. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including to respond to your inquiry, complete or document a transaction, maintain business records, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Your privacy rights & choices

• Opt out of text messages by replying STOP, as described in Section 5;
• Opt out of marketing emails by following the unsubscribe instructions in those emails;
• Ask us to access, correct, or delete the personal information we hold about you; and
• Adjust your browser settings to limit cookies.

Depending on where you live, you may have additional rights under applicable state privacy laws, such as the right to know what personal information we collect, the right to access, correct, or delete it, and the right not to be discriminated against for exercising your rights. To exercise any of these rights, contact us using the information in Section 13. We will verify and respond to your request as required by applicable law, and you may use an authorized agent where the law permits.

10. Children's privacy

Our website is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

11. Third-party links

Our website may contain links to third-party websites or services that we do not operate. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website after we post changes means you accept the updated policy.

13. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

HCC Property Group
5900 Balcones Drive, Austin, TX 78731
Email: [email protected]
Phone: 512-213-1228